From customer satisfaction to market leadership

Ricoh empowers customers to face the challenges of a rapidly changing, networked world by 1
constructing an office environment that enhances all-round value. Awide portfolio of industry-leading technologies, consistent service levels across the globe, and industry specific solutions, have all been part of an uncompromising focus on the customer.

This commitment has not gone unnoticed. Ricoh has emerged No.1 in the 2014 Customer Satisfaction Benchmarking Survey conducted by TNS. In this survey, which covers MFP solutions, supplies and support, customers have ranked Ricoh significantly ahead of key competitors in overall satisfaction, likelihood of recommendation, and repurchase intention. It is therefore no coincidence that the brand is also found to be the undisputed market leader – as per IDC’s Asia/Pacific Quarterly Hard copy Peripherals Tracker Q4, 2014 (Feb 2015 release), Ricoh is ranked No.1 with respect to unit shipment among Copier-based Laser MFPs in India (Jan-Dec 2014).


It is this customer-centricity that has made Ricoh a global technology leader, with operations across 200 countries. It meets end-to-end technology needs of customers with innovative offerings – Printing Solutions, Document Management, IT Services and CommunicatIon Systems. Making its customers’ business processes more profitable and productive, sustainable and secure.



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