Ricoh goes beyond merely meeting SLAs. A security feature coupled with automated services helped Ireo reduce paper wastage and derive data insights into printing operations.
With a turnover of over Rs. 686 crore, and employing over 1000 people, Ireo is a leading property developer in India. Since its establishment in 2004, Ireo has assembled one of the largest property portfolios in India, with a focus on Delhi-NCR, Punjab, Tamil Nadu and Goa regions.
Given the scale of operations, Ireo’s printing requirements are massive. According to Anil Goyal, the Deputy Vice President-Administration at Ireo, the construction giant’s billing ranges between Rs. 15-20 lakh per month. This translates into an impressive 66 lakh prints per month.
Stringent SLAs, but Ricoh cracks it
Throwing light on Ricoh’s range of operations and reach, Goyal said that Ireo has sites in Gurgaon, Punjab, Chandigarh and Chennai, and Ricoh is servicing all these locations within the stipulated SLA.
Earlier Ireo had to buy printers of its own. But now the company has entered into an agreement with Ricoh on a service model, where it takes the printer on rent and pays the click charges.
“Our operations require a lot of data, and there’s a lot of compliance we need to adhere to. In terms of service agreements, we agreed upon an SLA of four hours in the event of a printer going out of action,” said Goyal.
Expressing his satisfaction with the service delivered by the printing ace, he said, “I’m pretty happy with the service level Ricoh is delivering at this moment.”
After three to four years of lease, Ricoh changes the printer, and this arrangement has worked out quite well. Although the condition of the printer after three years is still quite good, Ireo now has the provision of replacing them with brand new printers.
“We’re benefitted because we get good quality work in addition to good service. And we’re really happy about the fact that the printer downtime is quite low,” he added.
How Ricoh’s Managed Document Services (MDS) makes the cut
Recently, Ireo entered into an agreement with Ricoh for their Managed Document Services. Among its advantages, what particularly benefits Ireo is the security feature in the printer. The security feature ensures that a printer can only be operated when a user activates the printing with his or her ID card.
Now by stitching in this security feature, Ricoh ensures that there’s no unauthorised printing. In addition to this, Ireo has been benefitted by reducing paper wastage, and also printing costs. This feature also enables Ireo to get data and MIS on a monthly basis, and derive insights into what’s being printed, and the user operating the printer. This data is then shared with the reporting managers to control the cost. “We found this feature of help to us in immensely in cutting down printing costs. We’ve been able to reduce our printing costs by almost 25% by using this facility,” revealed Goyal.
Ricoh’s automated printing solution, and what it brings to the table
Ricoh printers deployed at Ireo have an in-built capability to send an automatic alert to the admins, if the toner levels in the printer are depleting or if the print quality is deteriorating.
“This feature ensures that we get automated updates about toner levels in the printer, and we can take appropriate action in time,” explained Goyal. The ability to forewarn the users eliminates the need for manual intervention and increases the uptime of printers.
“From time to time, Ricoh gives us an update and explains the services and the upgradations going on in the market, and based on our requirement, we keep looking for IT-enabled services from Ricoh,” he added.
Goyal added that the customer support from Ricoh has been excellent. “Whenever I’ve encountered a problem, I’ve contacted the account manager at Ricoh, and they facilitate the support within an hour. They’re quite prompt, and I’m happy with their service,” he said.