Ricoh 360° approach: Meeting end-to-end customer needs, enhancing all-round value


Ricoh offers a wide range of cutting-edge technologies that address the entire spectrum of customers’ office printers-imgtechnology needs in a holistic manner. Mobilising our varied capabilities under a single umbrella, we call this approach Ricoh 360°, creating an office environment that enhances all-round value for the customer.

Ricoh helps customers embrace change through innovation, by constantly pushing the boundaries of innovation while building information infrastructures that are faster, smarter and less expensive than customers envisioned. Our innovative offerings help companies drive their business objectives by improving their knowledge management infrastructures. From Managed Document Services to IT Services to Communication Services, we have created offerings that address the ever-evolving and diverse needs of customers, endto-end. In India, we are the market leader in our key categories and enjoy immense customer confidence in the wide variety of offerings, which include Office Printers, Digital Duplicators, Production Printers, Projection Systems and Video Conferencing solutions and related software technologies. Ricoh also offers Total Green Office Solutions to help businesses reduce their environmental impact.

Ricoh has also made its presence felt in IT Services, growing at a rapid pace with offerings that range from Data Centre & Cloud Solutions, Network & Security, Virtualisation & Application Delivery, Backup & Disaster Recovery, Infrastructure Management Services, and more. Recently, Ricoh India was appraised at CMMI Level 4 certification, a testimony to the company’s evolving software development capabilities and quality focus, and its commitment to customer satisfaction, as it enters the big league of IT players.

What sets us apart is that we deliver not only a wide array of products, but consistent service levels across the globe, with a single point of contact and central coordination. In India, Ricoh operates through a robust network of 24 offices, and over 2500 dealers and business associates spread across the country. This extensive network allows us to seamlessly deliver to our customers a winning combination of cutting-edge technology developed across our R&D centres worldwide, and global best practices gleaned from our operations across 200 countries.

Ricoh 360° is part of the company’s quest for customer delight. Realising that it is always a big idea that has been at each turning point in history, technology or business, Ricoh India seeks to transform the business processes of its customers to align with their business objectives and challenges, and helping our customers’ business processes become more profitable and productive, sustainable and secure.

To propagate the 360° concept, Ricoh India has also organised a series of unique expositions across key business cities such as Bengaluru, Gurgaon, and the latest one on 19th June at Hyderabad. These exclusive, day-long events feature our wide range of offerings, showcased in stalls manned by specialists who explain them to visitors, typically CIOs/CTOs at leading enterprises. This series of events that (christened ‘Ricoh 360° Experience’) has been received enthusiastically, as visitors discover new ways of making their operations more strategic and effective.


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