Ricoh lndia meets the end-to-end technology needs of any office environment with its innovative
offerings – Printing & Document Solutions, IT Services and Communication Systems. Making its
customers’ business processes more profitable and productive, sustainable and secure. Highly
regarded for its industry-leading technology, superlative service standards and customer focus,
Ricoh has organised industry solutions specific to different industry verticals.
Now, Ricoh lndia has reached a significant milestone with half a million (500,000) machine
installations across its core product categories – Multifunction Printers, Laser Printers, Production
Printers, Projectors. And this number is growing every day.
The company has enjoyed the highest repeat buying rate in the industry, an achievement that
reflects lakhs of happy customers. No wonder, Ricoh emerged as No.1 in the 2014 Customer
Satisfaction Benchmarking Surveyconducted by a reputed agency. In this survey, which covered MFP solutions,supplies and support, customers ranked Ricoh significantly ahead of key competitors in overallsatisfaction, likelihood of recommendation, and repurchase intention.
With 24 offices and over 3,200 business associates covering every corner of the country, Ricoh is
able to address every service need of its customers. In addition, they enjoy direct access to customer carethrough phone, SMS, email and website (http://support.ricoh.co.in), something no other competitor provides.
To ensure peace of mind for the customer, Ricoh provides Genuine Refill Programme on its Laser Printers, and also a Comprehensive Customer Care Contract that offers the option of including paper in addition to service, spare parts and toner.