With its quick response and cost-effective solution, Ricoh helps resolve Sri Chaitanya Group’s printing problems.
By Mayukh Mukherjee
Educational institutions experience a major need to print – there are notes, handouts, syllabi, test sheets, examination papers, and more. The story was no different at Sri Chaitanya Group.
One of the most widely sought after educational institutions, Sri Chaitanya Group runs schools and colleges across the country. And to support all these institutions, the group has approximately 300 printers and multi-function devices from different vendors. This huge number posed several challenges. The group found it difficult to get the service support for these devices in the semi-urban and remote areas. For instance, there was no monitoring system to track the counter levels. The group was dependent upon the claims made by the vendors on the amount and volume of consumables used at their various offices.
Moreover, validating the volumes claimed by the vendors with the actual volume used by the branches, was a tedious and time consuming process.
Chaitanya schools required high speed network print devices with A3 printing-copying-both sides printing capabilities. They were also keen on implementing an OMR solution. That is why Sri Chaitanya Group turned to Ricoh. With its managed print solutions and devices, Ricoh provided an effective solution. Ricoh leveraged its direct service network across the metros and strong dealer service network in remote areas to ensure robust support at all times.
Equipment provided by Ricoh was classified into:
• Multifunction devices to carry out scanning, copying and office print jobs.
• Digital duplicators for bulk jobs like test sheets, notes, handouts-with speeds of over 135 ppm and print costs at a fraction of a printout. The use of low cost low grammage paper in duplicators further drove down costs.
Ricoh ensured a single point of contact for the group. This resource was helpful in meeting needs from sales and service to solution designing. Ricoh also proposed a centralised solution to the group that would capture details from each of the branches of the group, helping Chaitanya schools to have a centralised reporting on the print volumes at all the branches, right at the counter and toner levels. It would also provide the institution service alerts for proactive maintenance across all its branches.
For the OMR solution, Ricoh arranged for a proof of concept to show that Ricoh’s machines and solutions were up to the task of OMR, PDF, TIFF and JPEG scanning.
“We are hoping to cut our printing costs by at least half after implementing Ricoh’s solutions,” says Kalyan P, CTO, Sri Chaitanya Group.
“We can now monitor the number of prints each branch takes on a daily basis.”
Thanks to Ricoh, Chaitanya schools now have complete control over the devices for their print counters, consumable usage and maintenance record.
This case study is brought to you by
IDG Services in association with Ricoh