Ricoh India appraised at CMMI Maturity Level 5 for covering IT Services-Software Division

Ricoh India Limited has been appraised at Maturity Level 5 on Capability Maturity Model Integration (CMMI) – DEV, V 1.3, for covering IT Services-Software Division. This is the highest benchmarking that a software development and maintenance unit can achieve.

The appraisal was conducted by CMMI partner Maverick Quality Advisory Services (MQAS), for projects that included RicohDocs Development – TOTO, RicohDocs Development – Crescendo, RicohDocs upgrade 3.0, Ricoh Internal Support Program, Ricoh ERP Maintenance.

The key practice that we have institutionalised as a part of this change management journey and want to deliver are:

  • Causal analysis and resolution to prevent recurring of defects
  • Predictable deliveries in term of cycle time and quality
  • Process and Technology Kaizen aimed to optimise software deliveries to consistently deliver on time with accuracy
  • Continue to enhance agile way of development fostered with agility and quality
  • Institutionalise change management program to sustain the on-going initiatives

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