Ricoh introduces Web Call Log facility

Web Call Log

Ricoh India has announced the enhancement of its website for support to all our customers (except ITS). Customers can now log in their service /toner request, 24×7, through this online feature, and also check their request status. No company other than Ricoh offers this facility in India as of now.

The way this facility works is simple:

  • On entering his machine serial number, customer gets to see his Request ID as a confirmation of request registration and future reference
  • The request will be automatically assigned to a service engineer without any delay; with service support being available during Ricoh’s standard working hours

web-call-log-facility

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