Ricoh has maintained its leadership position in MPS, for the fifth consecutive year, according to a report by the analyst firm Quocirca. Titled ‘Managed Print Services Landscape, 2016’*1 the report notes Ricoh as “one of the few traditional print vendors to have effectively transformed its legacy brand image,” thanks in large part to its focus on “information management, mobility and the cloud” through “an extensive set of services that will appeal to organisations of all sizes.” The report identifies Ricoh’s business process services and expansion into IT services as “strong differentiators.”
According to Quocirca, “This year, Ricoh continued to see growth in traditional MPS contracts, as well as successfully leveraging its expertise in business process optimisation and information management to grow its customer relationships beyond what is typically thought of as MPS… Quocirca recognised Ricoh as a leader among MPS providers because of its strategic acquisitions, multivendor MPS capabilities and wide range of horizontal and vertical solutions, Ricoh continues to not only grow but adapt to stay out ahead of and meet the evolving needs of MPS customers.”
Ricoh delivers its MPS offerings to customers under its Ricoh Managed Document Services (Ricoh MDS) portfolio, and its capabilities are supported by more than 30,000 service professionals globally and five regional MDS competency centres. Ricoh works with its customers to adapt and optimise information processes to boost efficiency and address information security concerns, enabling enterprises to tackle the rising costs associated with an unmanaged print infrastructure.
The report praised RICOH Global Clariti platform, which forms the backbone of all the company’s MPS engagements. The centrally managed multivendor platform enables real-time check-ins on print fleet status, gathering of important data and generation of reports for comparison against benchmarks and SLAs. This comprehensive, transparent, multivendor approach is characteristic of Ricoh’s body of work in the MPS space. Ricoh offers customers a wide range of services including Application Services, Business Process Services, Communication Services, Intelligent Mail Services, Learning Services, Legal Document Processing and eDiscovery Services, IT infrastructure Services, MDS, Production Printing Services, Sustainability Management Services and Workplace Services to help manage their unique needs.
In a time of unprecedented workstyle innovation, Ricoh MDS offers customers what it takes to be a modern, successful business, as it works closely with them to ensure that they are meeting today’s challenges and are prepared for what’s to come tomorrow.
For more information on Ricoh’s MDS strategy, delivery framework or services portfolio, visit http://services.ricoh.com/services/managed-document-services
*1Quocirca, Inc., ‘MPS Market Landscape, 2016’