Ricoh Asia Pacific Pte Ltd has opened its Customer Experience Center in Rayong, Thailand. Customers can now experience a range of Ricoh Production Print Solutions – toner and inkjet technologies in cut sheet, continuous feed, wide format systems, and end-to-end workflow.
Ricoh has Customer Experience Center in four parts of the world – United Kingdom, United States, Japan and now Thailand.The Customer Experience Center demonstrates Ricoh’s leadership and commitment to the production printing markets, and showcases its manufacturing excellence across a variety of disciplines. It is a knowledge center that will help to ensure that Ricoh remains ahead of continually changing market challenges and needs, enabling emerging opportunities to be optimised for clients and for the company.
The Center brings together Ricoh’s breadth of knowledge and experience in production printing and lean manufacturing in one single location, as well as an impressive portfolio of products, solutions and services, including its newest additions. Print professionals are now able to assess and test:
- Ricoh Pro™ VC60000 continuous feed production inkjet platform designed to produce direct mail, books and marketing materials using Ricoh’s own inkjet heads and unique multidrop on demand ink jetting technology, for first class quality on a range of substrates
- Ricoh Pro™ C9100 series of durable colour cut sheet high volume digital presses suited for larger commercial printers seeking to start up or expand their hybrid digital and offset workflow
- Ricoh Pro™ C7100X series of digital colour cut sheet presses, equipped with a fifth colour station allowing applications with clear gloss or white or neon yellow, offering print services providers significant additional revenue opportunities
- Ricoh Pro™ L4160 series of digital colour wide format 7-colour presses, equipped with eco-friendly, durable latex inks allowing applications from retail signage, backlit signs to speciality and industrial applications, and more
The new facility also features recent software releases such as TotalFlow Supervisor mobile app to provide print service provider with an up-to-the-minute status report on their digital presses, no matter the make or model. This app allows user to monitor all the digital presses using a dashboard that displays the printer device status including ink, toner and paper levels that ensure user is ready to replenish them in good time. The dashboard will also display job status such as in process or complete, and will convey any alerts that the printer broadcasts such as error messages.
The Customer Experience Center at Rayong is the place for Asian clients to explore, test and confirm optimal solutions for their businesses, while also providing an important venue for testing of a variety of new offerings and applications. It is a center of excellence that will not only help clients to evaluate new applications and substrates, but also demonstrates to them the breadth of offerings from Ricoh that can add value to their businesses. The Center allows customers to experience end-to-end production printing process – from pre-press to press to post-press.