For the sixth consecutive year, Ricoh has received the leadership designation from Gartner. Gartner Magic Quadrant research methodology provides a graphical competitive positioning of four types of technology providers in fast-growing markets: Leaders, Visionaries, Niche Players and Challengers.
This year’s Magic Quadrant encompasses Managed Print Services (MPS), which Gartner defines as a service offered by an external service provider to optimise or manage a company’s document output to meet certain objectives, and Managed Content Services (MCS), defined as a comprehensive solution that rationalises, streamlines and optimises business communications by providing customers with consultative help, software and implementation.
As part of its focus on empowering customers with the ability to seamlessly capture, transform and manage information, Ricoh has developed a single, customisable MPS plan. Along with this, the company also delivers MCS across the IT side of printing, business process automation and business process optimisation. Further to this, Ricoh embeds services in a comprehensive needs assessment and solution development process that evaluates how a company manages information and business processes, with a goal of driving value and reducing the burden on IT departments.
Although many MPS offerings focus tightly on devices and print management, Ricoh’s managed services are delivered through a more holistic approach, employing Ricoh’s five-phase Adaptive Model. This approach delivers a unique offering for each customer that focuses on understanding, improving, transforming, optimising and governing the overall services process.
This customer-focused approach to MCS offers consultative help to optimise the IT side of their printing environment, business process automation and business process optimisation, along with a superior organisational change management methodology. To continue helping customers achieve success in this area, Ricoh extensively trains its own staff in MPS and MCS.
Ricoh’s positioning in the 2015 Gartner Magic Quadrant demonstrates the company’s commitment to enabling its global customers with the most effective ways to continuously improve and remain competitive in their respective industries. Ricoh’s Adaptive Model with its five phases creates a journey of continuous improvement that increases the value of the services delivered.