The evolving ‘e’ of digitisation in key industries



Healthcare, banking, retail, education and what not, Digitisation has had its share of all industries, facilitating an agile business environment tailored for the globalised economy.

Digitisation in today’s organisations revolves around their need to evolve to changing business needs and remain competitive in their focus area. For some businesses, a transition from paper to paperless may be sufficient while for others it may mean much more – sometimes to the extent of eliminating all possible hardware from the premises and performing key business functions from cloud. Again, the scope of digitisation may vary according to the nature of the business. Since there is drastic difference in the way processes are executed in different industries, digitisation needs to be explored in the context of the respective area of business.

Healthcare document management – a digital approach

Healthcare has been one of the focus industries for digitisation efforts, thanks to the growing pressure among healthcare organisations across the world to reduce reliance on paper and adopt digital document management solutions that ensure compliance and security. Digitisation, in these organisations, aims at reducing operational costs and improving healthcare delivery by:

  • Reducing the use of paper, fax and associated materials
  • Enabling easy access to patient records through online document management system
  • Improving collaboration across stakeholders for quick decision making
  • Improving information security through industry best practices
  • Streamlining healthcare insurance through paperless EOB and electronic processing of claims
  • Improving response time and customer service quality through automated systems

Leading IT solutions vendors offer healthcare process automation solutions, which help healthcare providers gain control over their business and improve healthcare delivery. With easy-to-configure drag and drop work flows, these solutions also easily integrate with existing business applications like CRM, ERP etc.

Digital evolution in Retail Banking

Digitisation in retail banking aims to address the demands arising from today’s omnichannel banking networks. Also, the changing role of retail banking branches from the transaction point to interaction point and the shift in consumer behaviour from a consumer to a ‘prosumer’ have brought dramatic shifts in the way banking processes are carried out. In this context, digitisation strategies in banking should aim to:

  • Integrate the disparate digital and physical channels to deliver a seamless omnichannel banking experience to customers
  • Improve marketing and customer service  by leveraging modern technologies to acquire, retain and service customers
  • Reduce manual intervention by automating workflows and saving and distributing information through electronic channels
  • Improve competitive advantage by adopting advanced technologies like in-house personalisation of banking cards
  • Adopt proactive measures to ensure information security and prevent financial frauds and data breaches

As the banking industry prepares for the next level of digital transformation, there is growing need for solutions which help banks save operational costs. Considering the sensitive nature of banking transaction, banks should be prudent in selecting their IT solutions vendors. Look for industry experts who not only hold good reputation but also carry certifications like CMMi Level 4 that reflect their maturity.

Changing face of Retail

Death of the brick-and-mortar stores may be far from reality, but the thinning line between traditional stores and e-commerce has stirred the debate about the future of traditional stores. Like many other industries, digitisation has changed the face of retail altogether. The impact of digitisation is visible in retail stores as well. Right from the POS to inventory control, and from supply chain management to enabling customer returns, retail stores have come long way in adopting modern technologies to improve efficiency. A few examples of the latest innovations in retail are given below:

  • Integrated POS solution with POS terminal, laser printer, barcode reader and wireless payment facility, along with the software app
  • POS software modules for e-commerce with advanced features like digital passes, loyalty management, self-checkout kiosk and more
  • Advanced POS analytics solutions like POS Lifecycle Marketer to get insights on sales trends and automatically trigger campaigns and offers
  • Automated employee management with custom features to track attendance, shift status, sales status etc.

Digitisation is set to revolutionise the retail industry in the coming years, as evident in the rise in adoption of store automation technologies like integrated POS and automated docs management, and more.

The evolving ‘e’ of Education

evolving-e-of-education 2The reform happening in the education sector would not have been possible without digital technologies. The e-learning initiatives launched by governments across the world have the potential to transform the world into being a better place to live in. Apart from these initiatives, the education sector needs the support of digital technologies to improve teaching and learning in centres spread across multiple locations. Modern digitisation initiatives can revolutionise the education sector by:

  • Creating digitised texts and study materials to save paper by leveraging Optical Character Recognition (OCR) technologies
  • Promoting e-books; they are always up-to-date compared to printed books
  • Turning to cloud technologies for online storage and collaboration
  • Using advanced digital instruction methodologies like digital whiteboards and video conferencing for better engagement of students
  • Employing integrated print or multifunction devices, to save on hardware costs and reduce manual tasks involved in document management

As the education industry evolves, we will see literature and journals going digital, wiping out paper from students’ desks.

The ‘e’ to ‘m’ of digital economy

In today’s app-driven economy, business transactions are moving from computers to smartphones, phablets and tablets, making the shift from ‘electronic’ to ‘mobile’ incredibly faster. The rapid growth of m-health, m-banking, m-learning and m-commerce applications demonstrates the prospects of a digitally empowered organisation in key industry verticals. Digitisation now becomes imperative for businesses to remain competitive and achieve their business goal. Managed IT solutions providers offering futuristic digitisation and office automation solutions will be at the centre of this transition.

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