Analyst firm cites Ricoh’s broad portfolio and expertise, enabling it to address optimisation across the workplace
Ricoh has maintained a leadership position for the sixth consecutive year in Managed Print Services (MPS), according to a report by Quocirca titled ‘Managed Print Services Landscape, 2017.’ Ricoh’s global infrastructure, long cited as one of the key factors in the company’s market leadership in empowering digital workplaces, has only improved, according to the report. Quocirca notes Ricoh’s greater global alignment and process consistency enforcement for its project management, as one of the major enhancements to an already market-leading company.
In the report, Quocirca notes Ricoh’s use of one of the market’s largest service operations, with more than 30,000 service professionals operating in 198 countries and covering 95% of Fortune Global 500 customers. Among the reasons cited for Ricoh’s global service successes is its adaptive model, which is supported by solution architects who leverage industry expertise to evaluate customer requirements in moving to environments that are less paper-dependent.
Quocirca recognised Ricoh as a leader among MPS providers because of its work to align its global and regional strategies to address the diverse needs of both enterprises and SMBs, by offering a wide range of scalable services, which both feature and build upon MPS.
Ricoh’s MPS offerings operate under its Ricoh Managed Document Services (Ricoh MDS) portfolio, supported by five regional MDS competency centres, to help provide continuity and quality of service. Ricoh works with its customers to adapt and optimise information processes to boost efficiency and address information security concerns, enabling enterprises to tackle the rising costs associated with an unmanaged print infrastructure.
The report spoke highly of Ricoh’s centrally managed multivendor infrastructure which enables real-time check-ins on print fleet status, gathering of important data and generation of reports for comparison against benchmarks and SLAs. This comprehensive, transparent, multivendor approach is characteristic of Ricoh’s body of work in the MPS space. Ricoh offers customers a wide range of services, including Application Services, Business Process Services, Communication Services, Intelligent Delivery Services, Learning Services, Legal Document Processing and eDiscovery Services, IT Infrastructure Services, MDS, Production Printing Services, Sustainability Management Services and Workplace Services, to help manage their unique needs.
Quocirca’s recognition acknowledges Ricoh’s efforts to better align its global infrastructure to help individuals work smarter around the world – reflecting its value proposition, ‘EMPOWERING DIGITAL WORKPLACES.’ The ways in which people use and interact with information in today’s digital workplaces are evolving at an unprecedented pace, and Ricoh is committed to leading the way to help customers succeed now and into the future.