Ricoh’s Managed Print Services helps Wabag cut costs and protect privacy


WabagIt’s imperative for businesses to save time, money, and resources – all this, without compromising on privacy. Here’s how Ricoh helped Wabag achieve all this, and more.

Wabag is one of the world’s leading companies in the water treatment field. With over 90 years of experience in designing and planning water treatment plants, Wabag’s printing needs extend beyond the ordinary, and so is its need for budgeting. Ricoh’s intervention in moving from a capital expense model to an operational one resulted in Wabag saving 40% of its revenue. The partnership with Ricoh has lasted one and a half years, and Wabag appears to be onehappy customer.

n-nagarajan“We need hard copies for all documents and tenders, in addition to reviewing drawings and plans. Earlier, we operated on a ‘capex’ model, but following Ricoh’s advice, we migrated to an ‘opex’ model. This saved us 40% in revenue,” said N. Nagarajan, Deputy Manager-Systems, Wabag.

To attain this significant reduction, Ricoh introduced its flagship model, ‘EZ charger’ that centrally tracks and limits copy, print, and scan functions at multifunction printers (MFPs). Access to MFPs is secured by a user ID, which can be manually input or scanned with an access card. ‘EZ Charger’ made MFP resource allocation possible, in addition to monitoring and tracking printer usage.

And that’s not all. Users can check account balances, make copies, scans, and release their prints without interference; meanwhile, administrators can seamlessly monitor and control usage in real time. Another challenge faced by Wabag was using multiple vendors for supplying and maintaining heavy duty printers. This resulted in accumulating standalone desktop printers, aredundancy Ricoh eliminated by replacing existing printers with duplex A3 printers – eight mono, and two colour MFPs. The touchscreen printers can be customised, making them user-friendly, and since they are duplex printers, paper wastage is minimised.

Guarding privacy and maintaining confidentiality is as important as cutting costs, and Ricoh observed that there were unclaimed documents lying in device for days. Many of these were confidential design documents. The risk was eliminated by introducing the Card Authentication Process (CAP), which required users toauthenticate and access the print using an access card.

Wabag’s need for printing design diagrams on size A0 paper earlier meant having to outsource the job to a vendor. This compromised confidentiality and added cost, a problem overcome by procuring a wide-format printer secured by card access. Ricoh stays on top of its game with quarterly review meetings with Wabag’s management team, and maintaining monthly management reports, a move that has streamlined the workflow, and sales service. “Ricoh engineers attend all service requests within the day. We’re happy with the service,and we plan to continue the relationship going forward,” beams Nagarajan.
This case study is brought to you by IDG Services in association with Ricoh

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